This scenario is to be used for both of the Part 1 service management questions: question numbers 1 and 2. Walton.stream is a streaming company which offers a range of subscription packages for music and video to its customers. These include a range of music playlists for different genres, and several different playlists for videos, such as different kinds of feature film, TV series or programmes made for the web. By disaggregating its subscriptions in this way, Walton.stream is competing directly with the established streaming services, whose all-inclusive monthly subscriptions are substantially higher than those charged by Walton for individual playlists. Walton.stream has a growing number of subscribers, and is seeing an increasing incidence of streaming freezes for which the root cause is bandwidth limitations on the streaming platform. So, the service desk is kept busy by a growing number of users reporting streaming failures (freezes). Asking users to restart the music or video they were streaming seems to get around the freeze in most cases, by exploiting a peculiarity of the buffering on the streaming platform. Although the frequency of streaming freezes is increasing, Walton.stream has not yet commissioned the expansion of its streaming platform, as it represents a major capital investment. However, their service delivery manager does know that they need to be aware of the impact of the freezes on the overall quality of the streaming service, so that the platform upgrade can be initiated when it becomes necessary. Using examples from the Walton.stream scenario, explain the difference between the ITIL concepts of incident, problem and workaround, showing also how the three terms relate to each other. (a) Outline briefly how service levels and service level agreements should apply to the Walton.stream streaming platform.
(b) Suggest appropriate metrics that could be used to show how much of the time Walton.stream’s platform is meeting the expected service level both generally and for individual users.

Answers

Answer 1

A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.

(a) Service levels and service level agreements should apply to the Walton. stream streaming platform as follows: SLAs are output-based; they are often given in terms of availability (the percentage of time a service is available for use) or performance (the time it takes to perform a specific function). The following are the components of an SLA:

Service description: It describes the services provided by the service provider and their purpose. The service hours should be established so the user is aware of when the service will be available or unavailable.

Service availability: The percentage of time the service is accessible or unavailable is referred to as service availability.Response time: The time it takes for the service provider to respond to the user's requests.

Service credits: Compensation for any failure to meet the agreed-upon SLA levels is provided in the form of service credit. The SLA will typically include a description of the compensation and how it will be calculated.

(b) The appropriate metrics that could be used to show how much of the time Walton. stream's platform is meeting the expected service level both generally and for individual users as follows:

Availability: It is a measure of the time that the system is functional, usually measured as a percentage of uptime against downtime.

Responsiveness: It is the measure of the time between a request being submitted and a response being received, typically measured in seconds.

Usability: It is a measure of how easy it is to use a system, usually measured as a percentage of the user's satisfaction against dissatisfaction.

Reliability: It is a measure of how frequently the system fails, usually measured as a percentage of uptime against downtime.

Performance: It is the measure of how well the system meets the needs of its users, typically measured in transactions per second (TPS).

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Related Questions

Cost $45,000
Residual Value $5,000
Useful Life 5
Straight-line rate and DDB rate: calculate the rates. You should name cells so that these values can be used in calculations more conveniently.

Straight-line rate:
DDB rate:

Answers

To calculate the straight-line rate and the declining balance (DDB) rate, we are given the cost, residual value, and useful life of an asset. By assigning cell names to these values, we can conveniently use them in calculations. The straight-line rate represents the portion of the asset's cost that is depreciated each year using the straight-line method. The DDB rate represents the rate at which the asset's book value is reduced each year using the declining balance method.

To calculate the straight-line rate, divide the difference between the cost and residual value by the useful life. For example, if the cost is in cell A1, the residual value is in cell A2, and the useful life is in cell A3, the formula for the straight-line rate (cell A4) would be "= (A1 - A2) / A3".

To calculate the DDB rate, we need to determine the rate at which the asset's book value will decline each year. The DDB rate is typically twice the straight-line rate. Using the same cell references as above, the formula for the DDB rate (cell A5) would be "= 2 * A4".

By naming the cells with the given values (cost, residual value, and useful life), we can refer to these names in the formulas to make the calculations more convenient and easier to understand.

Once the formulas are entered, the straight-line rate and DDB rate will be calculated and displayed in their respective cells. These rates can then be used in further calculations related to depreciation or asset management.

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what are types of computer viruses

Answers

Answer:

Resident Virus. Resident viruses set up shop in your RAM and meddle with your system operations. ...

Multipartite Virus. This virus infects the entire system. ...

Direct Action. ...

Browser Hijacker. ...

Overwrite Virus. ...

Web Scripting Virus. ...

File Infector. ...

Network Virus

Explanation:

Answer:

1. RESIDENT VIRUS

2. MULTIPARTITE VIRUS

3. DIRECT ACTION

4. BROWSER HIJACKER

5. OVERWRITE VIRUS

6. WEB SCRIPTING VIRUS

7. FILE INFECTOR

8. NETWORK VIRUS

9. BOOT SECTOR VIRUS

Explanation:

1. RESIDENT VIRUS

They usually target your RAM in your computer and are hard to detect.

2. MULTIPARTITE VIRUS

The virus infects your entire operating system. It spreads by performing unauthorized actions.

3. DIRECT ACTION

This virus targets specific executable files (.exe) and when opened starts to infect your computer. It replicates and infects files.

4. BROWSER HIJACKER

This virus is easily detected, and directs your web browser towards the virus.

5. OVERWRITE VIRUS

These viruses overwrite files to gain control over your system.

6. WEB SCRIPTING VIRUS

When you download malicious software, the virus can infect your computer. It can also be found in shady links on websites and such.

7. FILE INFECTOR

By targeting executable files (.exe), file infector viruses slow down programs and damage system files when a user runs them.

8. NETWORK VIRUS

Network viruses travel through network connections and replicate themselves through shared resources.

9. BOOT SECTOR VIRUS

Using a USB drive, when you plug it in, the virus goes into the system and infect the master boot record.

operating systems perform a variety of necessary functions for​ computers, including all the following except​ .

Answers

Operating systems perform a variety of necessary functions for computers, such as managing hardware and software resources, providing a user interface, and ensuring security. However, there are some functions that operating systems do not perform.

One function that operating systems do not typically perform is the actual execution of application programs. While operating systems provide a platform for applications to run on, they do not directly execute the specific code of each individual application.  

For example, when you open a word processing program like Microsoft Word, the operating system is responsible for allocating memory, managing input and output devices, and providing access to the file system.  

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Computer _ rely on up to date definitions?

A. Administrators
B. Malware Scan
C. Firmware updates
D. Storage Drivers

Answers

Answer:  The correct answer is B. Malware Scan

Explanation:

The word "definition" only applies to antivirus and malware removal applications that scan for patterns using the definitions. The other choices do not use definitions. Firmware updates rely on images, storage drives use drivers and administrators are user privilege type.

write the complete exception-handling structure that attempts to print the 3rd element of a list called test list. the structure should handle any exc

Answers

The exception-handling python structure that attempts to print the 3rd element of a list called test_list can be implemented using a try-except block. Here's the code structure:

print(test_list[2])

except Exception as e:

print("An exception occurred:", str(e))

To handle any exception while trying to print the 3rd element of a list called test_list, we use a try-except block in Python. The code tries to access the element using test_list[2] and if any exception occurs, it is caught by the except block. The exception object is assigned to the variable e, and a generic error message is printed along with the string representation of the exception (str(e)). This ensures that even if an exception occurs, the program continues to run without crashing.

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a college requires that all employees use the last four digits of their us social security number that is unique to all citizens to access a college copier. which type of security threat is this?

Answers

This type of security measure poses a risk of identity theft, which is a form of information security threat.

The use of the last four digits of a person's US Social Security Number (SSN) as a form of identification is not a secure practice because this information can be easily obtained by others through various means. Once someone has access to a person's SSN, they can potentially use it to commit fraud, open unauthorized accounts, or steal the person's identity. Therefore, this practice should be avoided or supplemented with additional authentication methods to reduce the risk of identity theft.

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i know this is not a study related question at all but i am getting desperate.is it necessary to read the coab between re:zero and mushoku tensei?does it add up to the main story?does it cantain part of the main story​

Answers

The importance of crossovers, side stories, and collaborations in fiction are that they provide additional context or backstory to certain characters or events.

What is the importance of crossovers, side stories, and collaborations in fiction?

However, generally speaking, side stories, crossovers, and collaborations between different fictional works are usually not necessary to read in order to understand the main story.

They may provide additional context or backstory to certain characters or events, but they are not essential to the main plot.

As for whether the crossover between "Re:Zero" and "Mushoku Tensei" contains part of the main story, it is unlikely, as crossovers usually take place in a separate universe or timeline and do not affect the main storyline.

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which xxx completes this method that adds a note to an oversized array of notes? public static void addnote(string[] allnotes, int numnotes, string newnote) { allnotes[numnotes]

Answers

The code fragment that adds a note to an oversized note matrix is

public static void addNote(String[] allNotes, int numNotes, String newNote) {

  allNotes[numNotes] = newNote;

}

The given method takes three arguments: an array of strings that can hold more elements than the current number of notes, an integer representing the current number of notes in the array, and a string representing the new note to be added.

The missing code snippet is the assignment statement that assigns the value of newNote to the next available position in allNotes. This can be achieved by indexing the array with numNotes, since the current number of notes is equal to the index of the next available position. Therefore, the completed method should look like the following:

public static void addNote(String[] allNotes, int numNotes, String newNote) {

  allNotes[numNotes] = newNote;

}

This will assign the value of newNote to the next available position in allNotes.

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Images, symbols, and diagrams are types of

art objects
Graphs
graphics
presentation objects

Answers

Answer:

The answer to this question is given below in the explanation section.

Explanation:

The correct answer to this question is :

Graphics

Because Graphics are the visual representation of information without text. Images, symbols, and diagrams are types of graphics. These graphics can be used in presentations to present information visually.

While other options are not correct because:

Art objects are some images or painting that is the artistic creation of aesthetic value. While graphs are the visual presentation of data and there are different presentation objects in PowerPoint such as images, symbols, text, and diagrams, etc. But it is noted that images, symbols, and diagram are not types of presentation objects but it is a type of graphics elements/objects.

what was the upload speed result in mbps for the lan speed test? in the space provided, enter only the numeric value

Answers

A general overview of LAN speed tests and what upload speed results in Mbps might refer to.

What is a LAN speed test?

A LAN (Local Area Network) speed test is a tool that measures the speed of data transfer between devices within a local network, such as a home or office network.

It typically measures both the upload and download speeds, which are measured in Mbps (megabits per second) or sometimes in MB/s (megabytes per second).

The upload speed refers to the rate at which data is sent from a device to another device or server on the network.

This is important for tasks such as sending emails, uploading files, or streaming live video. Higher upload speeds typically result in faster and more reliable transfer of data.

P.S: Your question is incomplete as you did not include the LAN test, so a general overview is given for better understanding.

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if trays or wireways must be shared, the power adn telecom cables must be separated by a(n)

Answers

If trays or wireways must be shared, the power adn telecom cables must be separated by an insulating barrier.

What is telecom cables?

Telecom cables are cables used in telecommunications. They are used to connect telecommunications equipment, such as telephone exchanges, computers and other network-enabled devices. Telecom cables are usually made up of copper or fiber-optic cables and are used to transmit data, audio and video signals. Fiber-optic cables are used for longer distances and provide faster transmission speeds than copper cables. Telecom cables are essential for any type of communication and are used by businesses, governments and individuals to send and receive data. They are also used to connect phone lines, internet services and cable television.

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Please help explain Loops question. I will give brainliest.

Please help explain Loops question. I will give brainliest.

Answers

Answer:

And 1 and 2 and 3

Explanation:

It is asked to display the 'and' every time, and the count is equal to 1 plus the previous count starting at zero, so it runs 3 times

Evonka is listening to music from an online music provider (such as Pandora or Jango). She builds a list of music preferences, including favorite songs. The music service then suggests additional songs she might enjoy. The music provider is an example of a cloud-computing application that uses a technology for collaborative filtering, which helps define the list of songs available to listeners. Which term describes this technology?

Group of answer choices

Bit-Torrent

Grid Computing

Software as a Service

Crowdsourcing

Answers

Answer:

D. Crowdsourcing

Explanation:

Crowdsourcing can be defined as a collaborative process which typically involves completing a project (task) and solving a problem through a group of people (crowd) that are geographically dispersed over the internet.

Basically, crowdsourcing refers to an outsourcing technique which allows a project or task to be jointly completed by a group of people (crowd) such as volunteers or freelancers who are made to work remotely over the internet.

In this scenario, an online music provider such as Pandora or Jango uses crowdsourcing for collaborative filtering, which helps define the list of songs available to listeners.

A celebrity blogger you have followed for years advises readers to try a new beauty product. Before purchasing the product, a savvy consumer should (5 points)

accept the blogger knows what she is talking about
recognize the blogger is being paid by a competing beauty company
question if the blogger is qualified to evaluate beauty
assume the blogger is a beauty expert

Answers

Answer:

question if the blogger is qualified to evaluate beauty

Explanation:

What six things can you do with GIS?

Answers

Answer:

You can:

- Change detection

- Transport route planning

- Flood risk mapping

- Site selection

- Weed and pest management

- Koala habitat mapping

Hope this helps! :)

Comments File Home Insert Draw Page Layout Formulas Data Review View Help ▼ K7 X✓ fx B A с D E F G H K M N O P 1 Reid Furniture Store Financing 2 In range G9:G115 enter a formula to calculate the

Answers

In range G9:G115, the formula to calculate the monthly payment for a loan in the Reid Furniture Store Financing worksheet is as follows: =PMT(G5/12,G6,-G4)

Here, the PMT function is used to calculate the monthly payment for a loan.

The arguments required for this function are the interest rate per period, the number of periods, and the present value of the loan.

In this case, the arguments are as follows: Interest rate per period = G5/12Number of periods = G6

Present value of the loan = -G4 (since this value is a negative amount)

Therefore, the complete formula is = PMT(G5/12,G6,-G4).

The range G9:G115 is the area where the formula is being entered, and it will show the results for each customer in that range.

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a process can be defined as a unit of activity characterized by a single sequential thread of execution, a current state, and an associated set of system resources. select one: a. true b. false

Answers

The given statement " a process can be defined as a unit of activity characterized by a single sequential thread of execution, a current state, and an associated set of system resource" is true because the activity are associated to the system resources.

A process is a fundamental concept in modern operating systems that enables the execution of programs or applications. In computer science, a process can be defined as a unit of activity characterized by a single sequential thread of execution, a current state, and an associated set of system resources.

A process is created when a program is executed, and it remains active until it completes its execution or is terminated.

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consider the following code segment. int x = 5; x = 6 * 2; x -= 3 / 2; what value is stored in x after the code segment executes?

Answers

A text segment, also known as a code segment or simply as text, is one of the sections of a program that contains executable instructions in an object file or memory.

The code and data segment/code segment directives", the only difference that comes to mind is that when using code segment, you must close segments. It is not required by the code. The infinite loop was not caused by the replacement. A code segment, also known as a text segment or simply text in the field of computing, is a section of a computer file that contains object code or an analogous segment of the program's address space that contains executable commands and directives information.

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The process where the programmer steps through each of the program's statements one by one is called

Answers

The process where the programmer steps through each of the program's statements one by one is called \(\sf\purple{hand \:tracing}\).

\(\bold{ \green{ \star{ \orange{Mystique35}}}}⋆\)

discuss what you can do if you need to change a table’s structure in ways that are beyond the capabilities of your dbms

Answers

If you need to change a table's structure in ways that are beyond the capabilities of your DBMS, you can manually modify the table using SQL commands or transfer the data to a different DBMS that supports the desired modifications.

You can manually modify the table using SQL commands or transfer the data to a different DBMS that supports the desired modifications.A database management system (DBMS) is software that allows users to interact with a database. It controls the creation, modification, and deletion of data in a database. It also permits users to store and retrieve data from the database.The capabilities of a DBMS are as follows:Data definition language (DDL): The DBMS supports the creation, modification, and deletion of database structures and objects using a DDL.Data manipulation language (DML): This language is used to manage data in a database. It enables users to select, insert, update, and delete data from the database.Transaction management: The DBMS supports the creation and management of transactions, which ensure that database operations are completed correctly and consistently.Database security: The DBMS provides security measures to protect the data in a database from unauthorized access and modification. It also allows users to control access to the database.The organization of data in a relational database is known as a table's structure. A table's structure is defined by a set of columns and their data types. It also defines constraints on the data that can be stored in the table. The structure of a table determines how data can be queried and manipulated.

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CALCULATE THE PERCENTAGE OF FAT CALORIES TO TOTAL CALORIES. I got no idea how to do this in excel ;-;

CALCULATE THE PERCENTAGE OF FAT CALORIES TO TOTAL CALORIES. I got no idea how to do this in excel ;-;

Answers

Answer:

As you have the Fat Cal. in column C and the total calories in Column B, what you have to do is to divide column C by Column B.

For instance, in column E2, put the formula: =C2/B2.

Then drag the formula down so that the other formulas will be;

E3; =C3/B3

E4; =C4/B4

E5: C5/B5

E6: C6/B6

Then after that you go to the Home tab, then to the Number style section and format E2 to E5 to be percentages.

Write a program that: prompts the user to input the length of the diagonal (in inches) of the screen allows the user to select which type of tv the user would like to view the dimensions for

Answers

This program uses the Pythagorean theorem to calculate the width and height of the TV screen based on the diagonal length and aspect ratio. The aspect ratios for the two TV types are 4:3 and 16:9, respectively.

The program prompts the user to select the TV type using a simple menu and then prints the calculated dimensions for the chosen TV type.

Here's a Python program that prompts the user to input the diagonal length of a TV screen (in inches) and allows the user to select the type of TV to view the dimensions for:

# Prompt the user to input the diagonal length of the screen

diagonal_length = float(input("Enter the diagonal length of the screen (in inches): "))

# Prompt the user to select the type of TV

print("Select the type of TV:")

print("1. 4:3 Standard Definition")

print("2. 16:9 High Definition")

tv_type = int(input("Enter your choice (1 or 2): "))

# Calculate the dimensions based on the diagonal length and TV type

if tv_type == 1:

   width = math.sqrt(diagonal_length**2 / (1 + (4/3)**2))

   height = 4 * width / 3

   print(f"Dimensions for a 4:3 standard definition TV with diagonal length {diagonal_length} inches:")

   print(f"Width: {width:.2f} inches")

   print(f"Height: {height:.2f} inches")

elif tv_type == 2:

   width = math.sqrt(diagonal_length**2 / (1 + (16/9)**2))

   height = 16 * width / 9

   print(f"Dimensions for a 16:9 high definition TV with diagonal length {diagonal_length} inches:")

   print(f"Width: {width:.2f} inches")

   print(f"Height: {height:.2f} inches")

else:

   print("Invalid choice. Please enter 1 or 2.")

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You are in a group of five people whose small airplane crashed and
now you are stranded on a deserted tropical island for 24 hours. The
safety island is 3 miles away and can not be reached by walking.
Limited supplies from the plane have washed ashore(a flashlight, 2
bottles of water, a sheet, the tail of the plane, a bottle of perfume,
a ball of string, and a knife). Flora(plants/vegetation) and
fauna(animals) exist on the island.
1. You must use all of the supplies
2. Think of the "what if" issues: ex. How will your group
protect themselves from the animals? How can you reach
the safety island? How will your group eat? The sea
contains salt water, etc.

Answers

First and foremost, it's important to prioritize survival and safety in this situation.

What are the necessary steps?

Here are some steps that the group could take using the available supplies:

Using the knife and ball of string, construct a shelter that can protect the group from the elements and provide a place to sleep. The sheet can be used as a roof or to create walls, and the tail of the plane can be used for support.

With the flashlight and knife, explore the island to find a fresh water source. If one is not found, the group can ration the two bottles of water until they can be rescued.

Use the knife and ball of string to create weapons and tools for protection and gathering food. The perfume can be used as a deterrent for some animals.

If there is no source of fresh water on the island, the group can use the ball of string and sheet to create a solar still to purify salt water from the sea.

Finally, the group can work together to come up with a plan to safely make their way to the safety island. This may involve using the tail of the plane as a makeshift raft, or building a larger boat using materials found on the island.

To protect themselves from animals, the group can create weapons and tools using the knife and ball of string.

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What does the Finder do?


locates files

organizes computer folders and files

opens applications

empties the Trash

deletes files

turns off the computer

Answers

locate files , open applications

Which code is easier to learn, Python or C++. And which one is better than the other in your opinion

Answers

Okay so I’m terms of easiest to learn it depends on the person for me it is Python and python is better because it can be used for lots of purposes

Hope wants to add a third use at the end of her nitrogen list.

What should Hope do first?

What is Hope’s next step?

Answers

Answer:the first answer is put it at the end of 2b

the second answer is press enter

Explanation:

Answer:

1,  put it at the end of 2b     2, press enter key

Explanation:

A _____ is a question about the data structured in a way that the DBMS can recognize and process. a. query b. relationship c. tuple d. product

Answers

Answer:

a

Explanation:

A query is a question about the data structured in a way that the DBMS can recognize and process.

What is relationship in DBMS?

A relationship, in the scope of databases, is known to be a kind of scenario where  two relational database tables and one table is known to have a foreign key that is said to references the primary key.

Note that A query is a question about the data structured in a way that the DBMS can recognize and process.

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The _________________ is a useful device for computing probabilities wherein all the stages of events are represented

Answers

The probabilistic graphical model is a valuable device for computing probabilities by representing all stages of events.

A probabilistic graphical model (PGM) is a powerful tool for probabilistic reasoning and computation. It is a graphical representation of a probability distribution that captures the dependencies among variables. PGMs are composed of nodes, which represent random variables, and edges, which denote the probabilistic dependencies between variables. This graphical structure allows for a compact representation of complex probabilistic relationships.

PGMs are particularly useful for computing probabilities because they provide a systematic way to model and analyze uncertainty. By representing all the stages of events and their dependencies, PGMs enable the computation of joint probabilities, conditional probabilities, and marginal probabilities. They also facilitate efficient inference and reasoning about uncertain situations.

There are different types of PGMs, including Bayesian networks and Markov networks. Bayesian networks model probabilistic relationships based on cause and effect, while Markov networks capture dependencies based on the concept of Markov properties. These models find applications in various fields such as machine learning, artificial intelligence, and decision analysis.

In summary, the probabilistic graphical model is a valuable device for computing probabilities by representing the stages of events and their dependencies. It allows for efficient probabilistic reasoning and inference, making it an essential tool in various domains where uncertainty needs to be modeled and analyzed.

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please help me! No one ever does! will give 30 points and brainliest!

Write a summary about Digital Citizenship

Answers

Answer:

The term digital citizenship, also known as e-citizenship or cyber-citizenship, refers to the use of Information and Communication Technologies (ICT), and the principles that guide them, for the understanding of the political, cultural and social issues of a nation.

More Content by Concept

In other words, it is about citizen participation through digital or electronic environments and interfaces, through the Internet and Social Networks.

Digital citizenship is part of the electronic government system or digital democracy, which precisely consists of the administration of State resources through new ICTs and all their potential, to make life easier for citizens.

In this way, a digital citizen has the right to access information online in a safe, transparent and private way, in addition to the social and political participation that 2.0 media allows.

Explanation:

Steven has listed printers, monitors, plotters, and copy machines at his place of work. Now he is reading manuals. Steven is creating a _____.


Web page

database

maintenance schedule

word-processing document

Answers

Answer: Web page

Explanation:

A web page can be defined as a document that is written in an HTML format. This can be viewed using an internet browser. It can be accessed by using the URL address in the address bar. The printers, monitors, copy machines and other necessary machines can be required for creation of web page. The printers are required to get the soft copy of the web page so that a proof reading can be done on the content of the web page, copy machines are used to scan the necessary pictures or text to be pasted on the web page, monitors are used to observe the development of the web page. Plotters are used for printing the graphs that can be scanned for web page.

Other Questions
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